Position Summary:  

The Office Manager plays a key role in Bravo! Vail’s organizational functions. This person manages all office operations and provides critical support to all departments. This is a full-time year-round, in-person position.   

Essential Functions: 

General Customer Service/Front Desk  

• Greets and assists guests at front desk
• Assists all office visitors including providing information, taking ticket orders, and assisting with other transactions
• Answers all incoming calls; manages Bravo! Vail’s communal email accounts, and responds to all modes of communications in a timely, helpful and professional manner
• Is knowledgeable about Festival schedule, programs, and events

General Office Management  

Responsible for maintaining the overall neatness and order of the office, including ensuring common areas are consistently clean, neat, and tidy. Other duties include, but are not limited to:  

• Keeping conference room in order, including setting/clearing
• Taking out recycling, trash and compost
• Maintaining kitchen – daily tidiness, stocking of supplies and snacks
• Organizing/maintaining tidiness of community workspaces
• Organizing/maintaining/restocking communal storage supply areas
• Restocking bathroom supplies

Coordinating and performing office maintenance as needed with vendors

Open and close the office daily (lock/unlock doors, check lights, etc.)

Management/distribution of incoming and returned mail

Assists with in-office bulk mailings (printing, assembly)

Monitors, orders and restocks all office supplies

Manages/maintains postage meter and copiers

Participates in onboarding process of new staff members including training

Finance Department Assistance

• Assists with managing and processing Accounts Payable
• Assists with processing invoices in a timely manner
• Logs checks and makes bank deposits
• Assists with ad hoc requests as needed
• Human Resources Assistance   
• Assists with general HR processing 
• Assists with coordination of internal events and staff functions
• Supports intern management  
• Assists with ad hoc requests as needed

Box Office Assistance 

• Assists Box Office with in-person and phone ticket orders as needed
• Assist with the printing and mailing of tickets and passes    

Skills and Experience: 

• Minimum of 2 years of professional experience in customer service and/or office management, with a proven track record of providing exceptional service and support 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook is essential. Strong computer skills are a must 
• Experience with CRM databases is preferred, with a focus on maintaining accurate records and facilitating effective communication 
• Exceptional verbal and written communication skills; bilingual proficiency in English and Spanish is preferred to enhance our ability to serve a diverse community
• Attention to detail, consistently delivering high-quality work, and meeting or exceeding expectations
• Proactive, energetic, and adaptable team player who excels in a collaborative work environment, bringing organization and flexibility to every task
• Trustworthy and resourceful professional with a positive attitude, demonstrating excellent judgment in all situations 
• Superior organizational skills, capable of managing multiple priorities efficiently and ensuring deadlines are consistently met 
• Commitment to maintaining a professional office environment, upholding decorum, and displaying exceptional office etiquette at all times
• Authorization to work in the United States is a requirement for this position 

Compensation: 

Hourly rate $25 - $30  

Benefits:  

• Group insurance (medical, dental, vision, life)   
• Health incentive   
• Paid holidays, personal/medical, and vacation  
• Company matching retirement contribution     

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.  

How to Apply:  

Email your resume and cover letter to Jobs@BravoVail.org with subject line: Office Manager Position